Customer Service Agent – Travel Focus

Personal and telephone advice and mediation of all travel products of the full-service travel agency, booking of package and modular trips, flight, ferry, rental car and group bookings, advice on ADAC member benefits and insurance, processing of bookings in the MIDOKO mid-office system, support of branch management with organizational and administrative tasks.

Personal and telephone advice and mediation of all travel products of our full-service travel agency. In addition to package and modular trips, you handle flight, ferry, rental car and group bookings. You advise our members and customers on ADAC member benefits and supplementary ADAC insurances. You process bookings routinely and maintain data in the MIDOKO mid-office system. You support the branch management and the team with all organizational and administrative tasks.

Completed training as a travel agent or tourism clerk, strong product and destination knowledge, experience in insurance a plus, proficient with booking and distribution systems and MS Office, strong service and customer orientation, goal-oriented and independent work style, team player.

Above-average remuneration rewarding additional qualifications and experience, 30 days vacation, training, further education and leadership development, flexible working time models, modern ergonomic workplace, corporate health management, bike leasing (up to two bicycles), company pension scheme with subsidies, employee discounts on ADAC services and travel bookings.