Working Student Service Desk

adesso is one of the top names in the IT world and focuses on optimizing its customers' core business processes. As a working student in the service desk, you work in a team in Dortmund.

• Taking requests: You receive incidents and requests by phone, email and monitoring systems at 1st and 2nd level.
• Processing tickets: You review business and technical issues and carry out structured steps to solve them.
• Analyzing incidents: You assess incidents, prioritize them sensibly and work closely with the engineering colleagues.
• Staying in touch: You are the first point of contact in writing and by phone for customers, business partners and employees.
• Ensuring service quality: You follow agreed service levels and actively increase customer satisfaction through your actions.
• Building knowledge: You maintain our knowledge base and add clear instructions and solutions.

• Studies and entry: You study a technical or natural science subject and are at least in your third semester.
• Affinity for IT: You are very interested in IT topics and approach new content and tools with curiosity.
• Working style: You work systematically, care about quality and structure your tasks clearly.
• Service orientation: You approach customers openly, listen well and communicate clearly.
• Willingness to learn: You show self-motivation, keep building your knowledge and use feedback for your development.
• Language skills: You speak fluent German and English and use both languages confidently in daily work.