Technical Customer Support Engineer

The Cerdia Group, headquartered in Basel, is a globally active chemical company and the quality and innovation leader in cellulose acetate flakes and tow. At four production sites, around 1,100 employees generate sales of about US$750 million. At our site in Freiburg with about 770 employees, we are looking for a Technical Customer Support Engineer (m/f/d) from 01.11.2026.

• Independently carrying out national and international customer visits to provide technical support in processing filter tow and CellspherA granules, including optimizing production processes and qualifying new tow specifications
• Independently planning, carrying out and evaluating trials, quality tests and development work on filter rod machines and continuously improving the filter rod production process
• Responsibility for the maintenance and servicing of filter rod machines and measuring devices, and for optimizing workflows and processes in the filter center
• Delivering technical training, seminars and presentations in German and English for customers and internal groups
• Documenting test results, quality checks and customer contacts, including writing technical reports in English, and actively monitoring the market and competitors
• Close cooperation with internal departments such as production, quality management, customer service, research & development, and with external partners to support innovation and optimization projects
• Actively promoting occupational safety, quality and environmental standards and sharing responsibility for the safe and sustainable operation of the filter center
• You work mainly from the site and spend about 25% of your working time abroad at customer sites

• Completed qualification as a technician or master craftsman, ideally based on technical or skilled trade vocational training or a comparable qualification
• Experience in the production, processing or quality assurance of filter tow
• Confident use of MS Office and knowledge of SAP
• Very good German and English skills, spoken and written; further languages are an advantage
• Independent and structured way of working
• Strong customer and service orientation, as well as communication skills and presentation confidence
• Analytical thinking and problem-solving skills
• Willingness to travel (up to 30% international travel)