Working Student Reimbursement Operations eMobility

In E-Mobility Services, you support the operational handling of the Charge@Home reimbursement offering. By processing reimbursements, analyzing operational cases and providing relevant data, you help ensure efficient processes and high service quality. You also gain insight into the operational management of a central service in the electric mobility field.

• Independently process reimbursements for home charging sessions in the Charge@Home product, taking individual customer needs into account
• Analyze, handle and consistently follow up customer and service cases
• Actively take part in operational data and process management for Reimbursement Charge@Home and support daily business
• Contribute to developing operational business processes and support measures to reduce error rates and processing times
• Provide billing and revenue data for internal departments and commercial processes
• Create and maintain Excel-based reports, dashboards and case overviews for steering daily business

• Ongoing business, technical, electrical engineering or comparable studies
• Interest in reimbursement processes and in reimbursing home charging sessions in the Charge@Home area
• Interest in operational data and process management in eMobility and confidence in learning new topics
• Quickly grasp complex matters, analyze them in a structured way and draw the right conclusions
• Strong initiative and an independent way of working
• Team spirit
• Confident with Microsoft Office, especially very good knowledge of Excel and PowerPoint
• German skills at level C1 or higher
• English skills at level B2 or higher are an advantage