IT Support with Internal Team Project Lead Desktop Service – 2nd Level Support

To ensure LBV NRW staff can work reliably every day, a high-performance IT infrastructure is essential. In the Information and Communication Technology department, you ensure in Desktop Service that technical faults are resolved quickly and sustainably, and that our Windows workstations function reliably. Additionally, you take on responsibility as internal team project lead to implement corresponding IT projects, contributing significantly to the further development of our digital working environment.

YOUR TASKS: - Support Desktop Service in 2nd level support and, if needed, Service Desk in 1st level support; analyze complex client-side faults and develop sustainable solutions for stable IT operations. - As internal team project lead, assume technical leadership for IT projects (e.g., software/hardware rollouts) and coordinate planning, implementation, and documentation. - Capture, evaluate, and prioritize functional and technical requirements for non-SAP applications and accompany their implementation with specialist departments. - Document technical matters, evaluate IT processes, and contribute to continuous improvement of IT services. - Additionally, mentor junior staff and interns.

YOUR PROFILE: Who can apply? - Persons with a completed bachelor's degree or FH diploma in computer science or a comparable IT degree program - Persons with a completed Bachelor Professional in IT (formerly Operative Professional) - Civil servants in career group 2.1 with several years of professional experience in the advertised field. Ideally you have experience - in desktop service / IT support - in coordination and implementation of (smaller) IT projects - in mentoring junior staff. The position requires a successful security clearance under § 10 SÜG NRW, initiated during the hiring process. Key competencies: - Systematic analysis of technical problems and development of practical solutions - Responsibility for tasks, reliable and goal-oriented coordination of projects and stakeholders, sound technical decisions - Prioritization, structured work, maintaining overview across multiple topics - Contributing own ideas, recognizing optimization potential, actively improving processes - Confident communication in German, both written and spoken

WE OFFER: Salary: The position offers promotion opportunities up to salary group A11 and is rated at pay group 10 TV-L. See relevant salary tables. BENEFITS: Flexibility: Whether home office or office, you shape your working hours flexibly between 06:00 and 19:00 in agreement with your manager, with working time models that fit your life and support work-life balance. Onboarding & Development: We guide you step by step: fixed contact persons and clear onboarding plans help you settle quickly. We also promote your professional and personal development through diverse internal and external training. Collaboration & Culture: You work in committed teams in a collegial, supportive environment based on trust and mutual appreciation. Clear responsibilities and transparent structures provide orientation and security. Work Environment & Health: You work on-site in a modern building with ergonomic equipment. High-performance IT infrastructure and largely digitalized processes enable efficient, modern work. Complemented by a diverse health program supporting your well-being – from team sports to back and yoga classes to running groups.