Commercial Customer Service Clerk

We protect what matters: Support of all customer processes from application for a drinking water and wastewater connection to termination of supply, including commercial and technical follow-up. This includes processing and controlling complex meter changes in SAP, quality assurance of water meter systems, and taking on basic and cross-functional tasks. Routine commercial existing customer support and periodic meter changes are excluded.

Comprehensive advice and support (written and by telephone) for customers on all questions relating to water meter systems. Processing, verification and follow-up of feedback from the ongoing change process. Monitoring and processing of technical dunning procedures and ensuring a smooth process flow. Research, clarification and coordination in case of defects in house installations and water meter systems in close cooperation with owners, tenants, property managers and installation companies. Maintenance of system data, e.g. master data.

Completed commercial vocational training, e.g. as an industrial clerk, office management clerk or in a comparable field, ideally supplemented by an additional qualification in a service center environment or comparable knowledge and skills. Strong customer and service orientation as well as an empathetic demeanor combined with powers of persuasion and assertiveness. Structured, independent and careful way of working as well as high team ability and flexibility in a small team. Good knowledge of processes and interfaces in the area of meter changes as well as a technical understanding of water meter systems and technical equipment. Confident use of common MS Office applications and practical experience in SAP IS-U environment; affinity for technical issues desirable.

Balanced: With 38 hours per week and 30 days vacation per year (full-time) you have enough room for the important things in life. Flexible: Benefit from variable working hours, overtime compensation, part-time, job sharing and sabbatical options as well as the possibility to work remotely depending on the task. Fit: Benefit from diverse health and sports offerings as well as support from our occupational medical team. Secured: You can expect a job with perspective, company pension scheme and clearly regulated remuneration in the in-house remuneration tariff agreement and framework tariff agreement. Smart: We support your professional development through individual promotion and numerous learning and development opportunities. Mobile: Take advantage of attractive benefits such as the subsidy for the hvv job ticket and offers around bicycle mobility. Connected: At our company you experience an open and supportive work culture through get-to-know formats, mentoring programs and modern communication tools.