Customer Advisor in Private Customer Insurance

Together with over 90 medium-sized insurance brokers, we work here in Lübeck under the roof of the Martens & Prahl Group. Independent, passionate, and competent. Based on values that have guided Martens & Prahl for over 125 years: trust, respect, and a sense of responsibility. We offer you our own academy and an interesting perspective in the broker group that thinks differently: further. Mapra Assekuranzkontor GmbH is one of the leading insurance brokers in the region. As a medium-sized brokerage, we work independently of insurance companies, achieving a high degree of objective risk assessment. We offer advice and brokerage of insurance for companies and private individuals and develop individual contract models for our clients. The position is to be filled as soon as possible on a full-time basis.

Active customer care and advice for private and small business customers; Processing of all business transactions (operations and claims); Negotiations with insurers and clients; Preparation of insurance analyses and insurance offers; Customer presentations

Completed training as an insurance and finance clerk, ideally with further training as a certified insurance specialist (m/f/d) or a comparable qualification; Professional experience preferably in the composite segment in a brokerage or insurance company in the back office, knowledge of personal insurance rounds off your profile; Good knowledge of products and conditions in the insurance market; You bring commitment, team spirit, and a sense of responsibility; You are curious and believe that you never stop learning; You work conscientiously and thoroughly and live your role as a service provider for the customer

Flexible working hours: 38 hours/week with flextime and up to 2 days of mobile work; Secure workplace: permanent employment in an established corporate group; Structured onboarding & individual further training opportunities in the MARTENS & PRAHL Academy; Fair remuneration: 13 salaries, profit sharing, and industry-standard social benefits such as company pension scheme and tax-free benefits in kind; Appreciative corporate culture with short decision-making paths and close cooperation with management; Central location in Lübeck with good transport links and various restaurants within walking distance; Health offers: bicycle promotion, health promotion through subsidies for membership in designated fitness clubs; Additional benefits: drinks & regular team events