Customer Service Advisor, Checkout Focus

MediaMarktSaturn Germany is the leading company in Experience Electronics with the MediaMarkt and SATURN brands. As a successful omnichannel provider, we closely connect our physical stores with our online shops and mobile shopping apps.

• Advise customers and handle customer requests relating to online collection, product returns, exchanges, repairs, and checkout
• Perform administrative tasks relating to sales processes, financing, purchases on account, and similar activities
• Promote our products on various online platforms
• Act as a contact person for internal and external partners or product suppliers for all repair-related processes
• Actively support customer events
• Maintain a positive and proactive attitude toward customers and ensure simple, efficient solutions for complaints
• Implement specified national standard guidelines, processes, and conduct

• Successfully completed service-oriented vocational training, ideally in hospitality, retail, or the events industry
• Knowledge of and interest in products and trends in the consumer electronics sector
• Strong customer and service orientation
• Strong communication and execution skills, with a solution-oriented approach
• Team player who enjoys achieving success together
• Willingness to support the team in the afternoons, evenings, and on Saturdays