Customer Advisor Customer Service, Focus on Checkout

MediaMarktSaturn Germany is looking for new colleagues for the Media Markt Mönchengladbach store who are enthusiastic about technology and want to help shape the customer experience. The position is in the Checkout / Info / Service department.

• Advising our customers and handling customer requests about online pickup, product returns, exchanges, repairs or completing purchases (checkout) - passionate, customer-focused, competent
• Administrative tasks related to the sales process, financing or purchase on invoice, etc.
• Marketing our products on the various online platforms
• Contact person for internal and external partners or product suppliers on all repair-related processes
• Active support at customer events
• Positive and proactive attitude toward customers and ensuring simple, efficient solutions for customer complaints
• Implementing prescribed national standard guidelines, processes and behaviors

• Successfully completed service-oriented vocational training (ideally hotel and retail, event industry)
• Knowledge of and interest in products and trends in the consumer electronics sector
• Strong customer and service orientation
• Strong communication and implementation skills and a solution-oriented way of working
• Team player who enjoys shared success
• Willingness to support the team in the afternoons, evenings and on Saturdays