Customer Service Advisor

MediaMarktSaturn Germany is number one in Experience Electronics with the brands MediaMarkt and SATURN. This describes our range of services for our customers – customer experience and personal advice on site and in their vicinity. As a successful omnichannel provider, we closely link our stationary markets with our online shops and mobile shopping apps. We are therefore looking for new colleagues with enthusiasm for really good technology for our markets. Colleagues who want to help shape the customer experience in our markets. The best solutions arise when different perspectives come together. Diversity is the key to achieving our vision of becoming Experience Champion. We value diversity and promote equal opportunities and inclusion – become part of our team!

• Advising our customers and handling customer concerns regarding online pickup, product returns, exchanges, repairs or the purchasing process – passionate, customer-oriented, competent
• Administrative tasks related to the sales process, financing or purchase on account
• Contact person for internal and external partners or product suppliers for all processes related to repairs
• Active support at customer events
• Positive and proactive attitude towards customers and ensuring simple, efficient solutions for customer complaints
• Implementation of specified national standard guidelines, processes and behaviors

• Successfully completed service-oriented vocational training (ideally hospitality & retail, event industry)
• Knowledge of and interest in products and trends of the consumer electronics industry
• Strong customer and service orientation
• Communication skills, implementation strength and a solution-oriented way of working
• Team player with fun in shared success
• Willingness to support the team also in the afternoons/evenings and on Saturdays