Gaming Expert

In the newly created role of "Gaming Expert", you are part of the newly implemented "Gaming Brand Experience Champions" program and work closely with the project agency and the national team of Gaming Experts. You act as the first point of contact in the store for all topics related to the program and work closely with the store's leadership team.

• Passionate, competent and proactive customer engagement as well as advice on gaming products and matching accessories
• Product placement of market-leading gaming products and implementation of new product launches
• Active KPI management of customer conversion and continuous improvement of customer experiences by sharing best practices across the whole program network
• Regular participation in in-person and digital trainings and regular delivery of trainings for the store team
• Regular collection, alignment and prioritization of performance KPIs, including identifying and deriving measures
• Passing feedback to our headquarters, along with recommendations for action (e.g. adjusting our product range)

• Work experience in a customer-oriented retail role and a strong interest in PC gaming
• Sound product knowledge in the gaming segment
• Experience in building and maintaining partnerships and a strong service orientation
• Strong analytical skills for data-driven decision-making
• Strong communication skills, team spirit and joy in sharing knowledge with team colleagues
• Enjoyment of continuous learning and personal development
• Negotiation-level German and English skills