Customer Advisor Customer Service Focus Customer Experience

Ensuring an excellent shopping experience by proactively greeting and quickly orienting customers in the store Ensuring check-in for online booked appointments as well as arranging and coordinating consultation appointments Proactively informing customers about current promotions and ensuring that non-buyers get the opportunity to meet their needs Collaborating with the Solution Manager to create customer-oriented solutions Conducting customer surveys Saying goodbye to customers for long-term customer retention

• Ensuring an excellent shopping experience by proactively greeting and quickly orienting customers in the store
• Ensuring check-in for online booked appointments as well as arranging and coordinating consultation appointments
• Proactively informing customers about current promotions and ensuring that non-buyers get the opportunity to meet their needs
• Collaborating with the Solution Manager to create customer-oriented solutions
• Conducting customer surveys
• Saying goodbye to customers for long-term customer retention

• Excellent customer and service orientation to foster a positive and welcoming atmosphere in the store
• Strong service mindset and understanding of our business model
• High communication skills and empathy
• Coordination and organizational strength for efficient planning of consultation appointments
• Team player with joy in shared success
• Willingness to support the team also in the afternoons, evenings, and on Saturdays