Customer Advisor Customer Service, Focus on Customer Experience

MediaMarktSaturn Germany is looking for new colleagues at the Media Markt Nürnberg-City store who are enthusiastic about technology and want to help shape the customer experience. Type of employment and working hours by arrangement.

• Ensuring an excellent shopping experience through proactive greeting and quick orientation of customers in the store
• Ensuring check-in for appointments booked online, and arranging and coordinating consultation appointments
• Proactively informing customers about current promotions and making sure non-buyers have the chance to meet their needs
• Working with the Solution Manager to create customer-focused solutions
• Carrying out customer surveys
• Saying goodbye to customers for long-term customer loyalty

• Excellent customer and service orientation to promote a positive and welcoming atmosphere in the store
• Strong understanding of service and of our business model
• Strong communication skills and empathy
• Strong coordination and organization skills to plan consultation appointments efficiently
• Team player who enjoys shared success
• Willingness to support the team in the afternoons, evenings and on Saturdays