Customer Advisor Customer Service, Focus on Customer Experience

MediaMarktSaturn München GmbH is looking for reinforcement in customer service with a focus on customer experience at its store in Munich. Working hours are 20-25 hours. They are looking for colleagues with enthusiasm for really good technology who want to help shape the customer experience in the store.

• Ensuring an outstanding shopping experience by proactively greeting customers and quickly guiding them around the store
• Ensuring check-in for appointments booked online as well as arranging and coordinating consultation appointments
• Proactively informing customers about current promotions and making sure non-buyers have the chance to meet their needs
• Working with the Solution Manager to create customer-focused solutions
• Carrying out customer surveys
• Saying goodbye to customers for long-term customer loyalty

• Outstanding customer and service orientation to promote a positive and welcoming atmosphere in the store
• Strong service mindset and understanding of our business model
• Excellent communication skills and empathy
• Strong coordination and organizational skills for efficient planning of consultation appointments
• Team player who enjoys shared success
• Willingness to support the team in the afternoons, evenings and on Saturdays