Customer Advisor Sales Services, Solutions & Repairs

MediaMarktSaturn is looking for colleagues passionate about technology for its store München-Euroindustriepark, who advise customers, offer services and carry out repairs.

• Advise customers before, during and after purchase with passion, customer focus and competence
• Actively sell products, accessories and related services across product categories
• Pass on your enthusiasm for products and solutions to customers and inspire new ideas
• Carry out display, battery and small-part repairs with original spare parts from well-known manufacturers such as Apple, Samsung, Xiaomi
• Competent advice and delivery of high-quality IT and entertainment services (e.g. TV calibration, software installation)
• Support customers with technical questions and provide first technical help
• Stay in contact with internal and external partners or suppliers on all repair and return processes

• Successfully completed retail training and/or work experience in selling products and services, with good technical understanding of smartphones and notebooks
• Knowledge of and interest in consumer electronics products and trends
• Strong customer and service orientation
• Strong communication skills, good at implementation and solution-oriented
• Team player who enjoys shared success
• Willingness to support the team in the afternoon/evening and on Saturdays