Customer Advisor Customer Service, Focus on Checkout

MediaMarkt Sindelfingen is looking for a customer advisor for customer service with a focus on checkout. You advise customers and handle requests about online pickup, product returns, exchanges, repairs and purchase processing.

• You advise our customers and handle customer requests about online pickup, product returns, exchanges, repairs, purchase processing (checkout) - passionate, customer-focused, competent
• You carry out administrative tasks related to the sales process, financing, purchase on invoice, etc.
• You market our products on the various online platforms
• You are in contact with internal and external partners or product suppliers on all processes related to repairs
• You actively support customer events
• You take a positive and proactive attitude towards customers and offer simple, efficient solutions to customer complaints
• You follow and implement the prescribed national standard guidelines, processes and behaviors

• You have a successfully completed service-oriented vocational training (ideally hospitality & retail, event industry)
• You have knowledge of and interest in products and trends in the consumer electronics sector
• You have a strong customer and service orientation
• You are a strong communicator, good at execution and work in a solution-oriented way
• You are a team player and enjoy shared success
• You are willing to support the team in the afternoons/evenings and on Saturdays