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Rossmann

Service Owner Online Pharmacy

Original title: Service Owner (m/w/d) Online Apotheke

Rossmann
Burgwedel, NI500+ employeesSkilled
Full-time
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This job is at Rossmann. You apply to them, not to GoAusbildung.

  • Start Date

    On request

  • Sector

    IT

  • Salary

    Competitive salary

Listing data as of November 1, 2026

About this Apprenticeship

In this position, you are responsible for the stable, secure, and compliant 7x24 operation of the ROSSMANN pharmacy's online pharmacy system throughout the entire service lifecycle.

What You'll Learn

  • Operational responsibility & service quality: You are responsible for the availability, performance, and stability of the online pharmacy system end-to-end. You define and monitor SLAs and KPIs and ensure that the service meets the requirements of the pharmacy operation at all times.
  • Incident, problem & change management: You control the operational processes (ITIL-oriented), coordinate the rapid resolution of faults, and ensure that changes do not jeopardize ongoing operations.
  • Service provider & vendor management: You manage external SaaS and service partners via SLAs, service reviews, and escalations and are their central contact person in operations.
  • Continuous improvement & interface: You continuously improve the service in terms of stability, costs, and compliance and work closely with Product Owner, Release Manager, and Technical Compliance Manager.

Requirements

  • Experience in service/IT operations: You have managed the operation of business-critical platforms – ideally according to ITIL – and maintain an overview even in complex operational situations.
  • ITIL & process know-how: You are proficient in incident, problem, and change management as well as in handling monitoring, ticketing, and escalation processes.
  • Service provider management: You have experience in managing external partners and in SLA/contract management and act confidently and assertively towards providers.
  • Domain & regulatory understanding: Ideally, you know the e-health, pharmacy, or a comparable regulated environment and are aware of their data protection and compliance requirements.
  • Solution orientation & communication: You work in a structured and calm manner under pressure, communicate clearly with technology and business departments, and tackle issues pragmatically.
  • Qualification & communication: You have a completed degree, relevant training, or corresponding professional experience and operate confidently in German and English.

What Rossmann offers

  • IT Buddy: An experienced colleague is at your side and helps you quickly familiarize yourself with your new tasks.
  • Flexible working hours: Benefit from flexible working hours that allow you to optimally adapt your working day to your personal needs.
  • 37.5-hour week: Enjoy a balanced work-life balance with regulated working hours.
  • 30 days vacation: Enjoy your free time – with 30 days of vacation per year, you have ample opportunity to recover and recharge.
  • Workation: Combine work and vacation! Complete your tasks for a limited time from an inspiring location of your choice within the EU.
  • Christmas and vacation bonus: Those who work hard deserve recovery. We are happy to give you a financial plus.
  • Company pension: Well provided for: With our company pension scheme, you are secured in retirement.
  • Comprehensive onboarding: We ensure a smooth start – with a comprehensive onboarding program that optimally prepares you for your new tasks.
  • Staff discount & shopping vouchers: In addition to the staff discount, you regularly receive shopping vouchers worth around 500 euros annually.
  • Sports groups & leisure seminars: Discover our diverse leisure groups! Whether rowing, bowling, or sewing – find the perfect balance to your working day and have lots of fun with your colleagues.
  • Company fitness with Epassi (formerly Hansefit): Stay fit and healthy with our company fitness program! Through the epassi membership, you gain access to a nationwide network with over 13,000 sports and wellness partners. From swimming, climbing, to yoga courses and saunas.
  • Subsidy for Deutschlandticket: We support your sustainable mobility with a subsidy for the Deutschlandticket. Use bus, train, and regional transport throughout the federal territory. Flexible, environmentally friendly, and cost-effective for your commute and leisure.
  • Free parking: Park relaxed and free of charge right at the door – we offer parking spaces for your car, motorcycle, or bicycle.
  • Bike leasing: Lease a bicycle or e-bike and get to work healthy and safe – also stay mobile in your leisure time.
  • 50% mobile work: Work flexibly from home and shape your working day yourself.
  • Corporate Benefits: Benefit from exclusive offers and discounts at numerous partner companies.
  • Company restaurant: Enjoy delicious and varied meals daily in our in-house company restaurant.
  • ROSSMANN vacation world: During summer and autumn vacations, we gladly take care of childcare for our employees in Burgwedel. Children between three and twelve years can look forward to a very special time.
  • Employee-oriented family business: Become part of our large ROSSMANN family – in a company where appreciation and cohesion are highly valued.
  • ROSSMANN learning world: Professional training, mandatory courses, support groups, or coaching – find the right further education in our diverse offering!
  • ROSSMANN onboarding days: Get to know ROSSMANN from A to Z! Over three days, the various departments present themselves and give you exclusive insights into their processes. You also have the opportunity to meet many new colleagues and build a cross-departmental network.
  • Company apartments: Start your new job in Burgwedel, even if you are still looking for an apartment. Our comfortable company apartments bridge the time until you move into your own home.
  • Exclusive coupons: Look forward to attractive products from our branches.

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