Apprenticeship as an Administrative Services Assistant

A three-year generalist apprenticeship in the middle-level non-technical administrative service of the City of Dortmund. The program includes placements in various departments, legal reviews, citizen advice, casework, and commercial tasks, as well as theoretical training blocks at Robert Schuman Vocational College and the Ruhr Institute of Public Administration.

Rotating through various city administration departments; making well-founded decisions based on federal, state, and municipal law; advising citizens; legally reviewing applications and taking on parts of case processing. Possible duties include recording income and expenses, issuing reminders, and initiating enforcement measures in financial administration; processing daycare fees and maintenance advances; handling towing measures, identity card applications, and civil-status certifications; processing sickness and vacation requests, planning appointments, and preparing meeting minutes.

Lower secondary school certificate after grade 10 or a higher-level school-leaving certificate.

Flexible working hours through flexitime; the option to work remotely and from home; modern equipment such as laptops and headsets; professional and personal development through further training, IT courses, workshops, and excursions; a 400-euro bonus upon passing the final examination, annual special payment, and benefit portals; low-cost public transport ticket; job security and a prospect of continued employment; team-oriented work; 31 days of vacation plus days off on December 24 and 31; many trainee activities, company events, and opportunities to connect.