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Stadt Dortmund

Service Specialist for Dialogue Marketing

Original title: Servicefachkraft für Dialogmarketing (m/w/d)

Stadt Dortmund
Dortmund, NW201-500 employeesSkilled
Apprenticeship
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This job is at Stadt Dortmund. You apply to them, not to GoAusbildung.

  • Start Date

    August 2, 2027

  • Sector

    Public administration

  • Salary

    €1368.26 - €1418.2

Listing data as of November 1, 2026

About this Apprenticeship

The City of Dortmund offers an apprenticeship as a service specialist for dialogue marketing at its service center "doline". You are the first point of contact for the people of Dortmund. Vocational school takes place two days a week at Konrad-Klepping-Berufskolleg. Part-time apprenticeships are possible.

What You'll Learn

  • Put conversation techniques into practice
  • Record and process customer and order data during phone calls
  • Use information networks and databases to give suitable answers quickly
  • Gain insight into various administrative procedures to answer citizens' questions better

Requirements

  • Lower secondary school certificate after 10th grade or a higher school qualification
  • Foreign language skills desirable

What Stadt Dortmund offers

  • Future prospects: job security and a prospect of being taken on after successful completion
  • Your bonus: 400 euro bonus for passing the final exam, annual special payment and benefit portals with discounts for young talent
  • Attractive working conditions after training: possibility of mobile working & home office
  • Modern equipment: laptops, headsets and more
  • Better mobility: low-cost job ticket
  • Best further training options: after passing the final exam you can continue your training with the follow-on apprenticeship Kaufleute für Dialogmarketing. You could earn this qualification after one more year and further expand your skills.
  • Team-oriented work: you work in a helpful team where collaboration matters
  • Time to recover: 31 days of vacation and days off on 24.12 and 31.12.
  • Fun and exchange: many apprentice events including the introduction week, company parties and the Youth and Trainee Representation day

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