Case Officer for BAföG Domestic Funding

Maritime, colorful, diverse, and special – that's Hamburg. Here people greet each other with 'Moin' even in the afternoon, they go not only to but also onto the Dom, and when it storms elsewhere, in Hamburg it's just a light breeze. From the harbor you go out into the wide world, but everyone also likes to anchor again at the Landungsbrücken. Just like this cosmopolitan city, we – the Studierendenwerk Hamburg – are colorful and special and guide around 70,000 German and international students through their studies and university life with diverse services: affordable food, dormitories, financial support, childcare, counseling – we ensure there's always a hand's breadth of water under the keel. We also give our employees tailwind and support them at full steam on their very personal course in their meaningful and fulfilling work. Working at Studierendenwerk Hamburg – Meaningful, secure, sympathetic! For the start, progress, and success of studies, financing is crucial. The Student Financing Department conducts – with about 100 employees at two locations – the BAföG domestic funding for all students at Hamburg universities as well as nationwide BAföG foreign funding for all pupils and students who complete part of their training in the USA. Annually we pay out around 85 million in funding. Every BAföG application is as individual as the people behind it. For the careful and reliable processing of applications, we are looking for reinforcement for our BAföG team as of 01.02.2027.

Review and verification of incoming BAföG applications for completeness; Processing of BAföG applications taking into account legal requirements and internal guidelines; Issuance of funding decisions as well as preparation and initiation of payments; Information and support of students and relatives regarding questions about application and educational funding; Processing of general administrative procedures, including correspondence, file closure, and loan settlements

Completed training as an administrative assistant, social insurance specialist, or comparable qualification; Experience in processing and applying legal regulations, ideally in BAföG or a comparable social benefits area; Careful, independent, and structured work style as well as enjoyment of working with numbers; Strong service orientation, team spirit, and confident demeanor in contact with students; Flexibility during seasonal work peaks; Very good German skills in word and writing, good English skills, and confident IT user skills

Permanent employment contract full-time or part-time; Remuneration according to our collective agreement TV-AVH (EG 9b) Annual salary (full-time) depending on development level between 48,468.00 to 56,287.00 EUR gross per year, plus annual bonus and other collective benefits; Assignment to the respective development level based on relevant professional experience; 31 days annual leave (from 2027) plus days off on Christmas Eve and New Year's Eve; Comprehensive professional qualification: For BAföG application processing you receive intensive multi-month onboarding in relevant legal bases, processes, and procedures, guiding you step-by-step and practice-oriented into your area of responsibility; Flexible working: After professional onboarding, mobile work is partially possible within official requirements (earliest from 4th month of employment). Complemented by flexible working hours for good work-life balance; A workplace in a central location with very good public transport connections; Social benefits: Annual bonus, capital-forming benefits, company pension scheme, etc.; Attractive additional benefits: such as subsidy for Deutschlandticket/HVV Jobticket, Jobrad, Corporate Benefits and special conditions at Hamburg University Sports; Healthy and well cared for: Company health management, external employee counseling (EAP) as well as affordable food and beverage offerings in our canteens and cafés, naturally also vegetarian and vegan.