Customer Service Technician Heating Technology
Original title: Kundendiensttechniker Heiztechnik (m/
This job is at Vaillant GmbH. You apply to them, not to GoAusbildung.
Start Date
On request
Sector
Heating technology / Field service
Salary
Competitive salary
Listing data as of November 3, 2026
About this Apprenticeship
As a customer service technician (m/f/d), you represent the Vaillant brand with customers on site. Your working time starts and ends at your home.
What You'll Learn
- Troubleshooting at a glance, fault repair, maintenance and repairs in heating technology
- You are available to Vaillant partners as a competent, solution-oriented contact for technical questions
- Creating digital reports makes things run smoothly for you and your customers
- You find safe and competent solutions to problems and, when needed, give service-oriented advice to our customers
- On-call duty on alternating weekends during the day (no 24/7 on-call), which is of course paid attractively
Requirements
- Qualification: Completed training as a plant mechanic for plumbing, heating and air conditioning (m/f/d), gas/water installer (m/f/d), refrigeration and air conditioning technician (m/f/d), heating engineer (m/f/d) or electrical installer (m/f/d)
- Experience: Several years of professional experience in the heating and plumbing trade and initial experience as a customer service technician (m/f/d)
- Personality and working style: Strong service orientation, sales-minded thinking and excellent communication skills in German
- Place of residence: Living in the area means you reach customers quickly, or you are willing to relocate
- Driving licence and IT: Class B driving licence and basic computer experience
What Vaillant GmbH offers
- Flexible working hours: These let you balance family and work individually
- Onboarding: A three-month training at our modern training center in Remscheid gives you an intensive, hands-on introduction
- Pay under the IG Metall collective agreement: An attractive pay package under the IG Metall NRW agreement including holiday and Christmas bonuses, further special payments and 30 days of vacation based on a 35-hour week
- Training: Ongoing training introduces you to our new products and systems every year and expands your technical skills
- Company vehicle and IT: Attractive service vehicle (Mercedes Benz) with modern equipment (laptop, iPhone)
- Bike leasing and fitness bonus: We offer all employees bike leasing on attractive terms and a gym subsidy of 120€ per year
- Service is a priority for us: Our competent service hotline always helps you with a contact person, even in difficult situations. Our overnight service fully stocks your company vehicle overnight with material for your service calls
- Work clothing: High-quality clothing from Engelbert Strauss is provided for you
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