Heating Service Technician
Original title: Servicetechniker Heiztechnik (m/
This job is at Vaillant GmbH. You apply to them, not to GoAusbildung.
Start Date
On request
Sector
Heating Technology & Building Services
Salary
Competitive salary
Listing data as of November 3, 2026
About this Apprenticeship
As a customer service technician (m/f/d), you represent the Vaillant brand at our customers' sites. Annoying trips to the office are a thing of the past. Your working time starts and ends at your place of residence.
What You'll Learn
- Quick troubleshooting, fault clearing, maintenance and repairs in heating technology
- As a competent, solution-oriented contact, you are available to Vaillant partners for technical questions
- Creating digital reports allows a smooth process for you and your customers
- You find safe and competent solutions to problems and, when needed, provide service-oriented advice to our customers
- Taking on standby duty on alternating weekends during the day (no 24/7 standby), which is of course paid attractively
Requirements
- Qualification: Completed training as a plant mechanic for plumbing, heating and air conditioning (m/f/d), gas/water installer (m/f/d), refrigeration and air conditioning technician (m/f/d), heating engineer (m/f/d) or electrician (m/f/d)
- Experience: Several years of professional experience in the plumbing, heating and air conditioning field as well as initial experience as a customer service technician (m/f/d)
- Personality & working style: Strong service orientation, sales-oriented thinking and excellent communication skills in German
- Place of residence: Because you live in the area, you can reach customers quickly; alternatively, you are willing to relocate
- Driving licence & IT: Class B driving licence and basic experience using a computer
What Vaillant GmbH offers
- Flexible working hours: These let you balance family and work to suit you
- Onboarding: A three-month training at our modern training center in Remscheid gives you an intensive, hands-on introduction
- Pay under the IG Metall collective agreement: We offer an attractive pay package under the IG Metall NRW agreement, including vacation and Christmas bonuses, further special payments and 30 days of vacation based on a 35-hour week.
- Training: Ongoing training familiarizes you every year with our new products and systems and expands your technical skills
- Company vehicle & IT: Attractive service vehicle (Mercedes Benz) with modern equipment (laptop, iPhone)
- Bike leasing & fitness bonus: We offer all our employees bike leasing on attractive terms and a gym subsidy of 120€ per year
- Service is a top priority for us: Our competent service hotline always helps you with a contact person, even in difficult situations. Our overnight service fully stocks your company vehicle with material for your service calls overnight
- Work clothing: The highest-quality clothing from Engelbert Strauss is provided for you
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