Legal Case Officer for Complaints and Quality Management

ADAC Versicherung AG is seeking a legal case officer for complaints and quality management in Munich on a permanent, full-time contract. You review complaints and complex claims and help improve products and processes.

• Handle complaints from institutions: Analyse complaints from supervisory authorities such as BaFin or the insurance ombudsman and prepare legal recommendations.
• Review member and customer complaints: Handle complaints from members, customers, lawyers and third parties about Plus and Premium memberships and all insurance products from ADAC Versicherung AG, ADAC Autoversicherung and ADAC Zuhause.
• Handle complex claims: Examine the facts and carry out careful research for complex claims involving legal issues.
• Initiate quality improvements: Identify ways to improve products and processes and suggest specific steps to raise quality.
• Represent interests in working groups: Contribute the needs of members and your department, along with your quality management responsibilities, to working groups and projects.

• You have passed the first German state examination in law or are fully qualified as a German lawyer.
• You have some experience in the complaints or legal department of a company, ideally an insurer, or have worked in product management for an insurer or association.
• You communicate clearly, present yourself confidently and stay calm in stressful situations.
• You work independently, think analytically and enjoy explaining complex matters clearly.
• You are comfortable handling difficult conversations and see them as a chance to find good solutions.
• You work well in a team, have strong interpersonal skills and enjoy contributing your ideas.