IT Support Helpdesk Employee

As an IT Support Helpdesk Employee (m/f/d), you will strengthen our team in Mülheim. If you show commitment and want to make a difference, you are exactly right with us. Get to know us as an employer, find out about your career opportunities and move great projects forward with us.

You are responsible for the telephone support of German and international branches. In addition, you support users at 1st level with all problems related to the cash register (hardware, software and handling errors). Coordinating the deployment of technicians for on-site troubleshooting falls within your area of responsibility. Independent prioritization and escalation of tickets is in your hands. Working with ticket and documentation systems is part of your tasks. You support our team within a shift system that also includes weekends and public holidays.

You have successfully completed a technical apprenticeship, ideally with knowledge in networking. Ideally you have professional experience, but career starters are also welcome. You have a technical affinity for computer-related problems and know MS Office products well. A committed and understanding manner with callers is a matter of course for you, as is the enjoyment of telephone work (95% of the activity). You are willing to complete the onboarding period in person at our location in Mülheim. Afterwards you will support our team from mobile working as well as from our location. Furthermore, you have a quick grasp and a strong team spirit. You have very good German and English skills. Additional foreign language skills are welcome.

30 days vacation; Flexible working hours; Occasional mobile work; Subsidized DeutschlandTicket Job; Company pension scheme; Daycare places; Bistro; Staff discount; Hardship fund; Seminars & further training; Corporate health management; Company events; Vacation and Christmas bonus; Free breakfast and lunch; Staff discount at Deichmann and subsidiaries; Hardship fund for emergency situations.