Claims Manager

In the field of claims assessment, everything revolves around the preparation of reports after accidents, determination of the amount and cause of damage, securing of evidence, and determination of changes in value. We even provide support for damage caused by hail, storms, and other natural forces. An area with many challenges in ever-new working environments.

• You take over the active control and coordination of claims cases across all relevant process phases
• You are the central contact person for injured parties and accompany them in an advisory, structured, and solution-oriented manner through the claims process
• In addition, you coordinate cooperation with experts, workshops, insurance companies, and other stakeholders involved in the claims process
• You ensure complete, structured data collection and documentation in claims management portals
• Furthermore, you ensure compliance with technical, legal, and contractual framework conditions in the claims process
• You keep track of deadlines, dependencies, and process steps and actively drive the claims case to completion

• Completed apprenticeship as a journeyman or master in the automotive technician trade (e.g., automotive mechatronics technician, automotive mechanic, body and vehicle builder)
• Several years of professional experience in the automotive claims environment desirable, e.g., as a vehicle appraiser, automotive claims adjuster, technical employee in a car dealership or in repair
• Sound technical understanding of vehicle damage, repair processes, and damage patterns
• Experience in claims management or related activities (e.g., claims processing, workshop control, expert report preparation) an advantage
• Strong communication and coordination skills, especially in dealing with injured parties and external process participants
• Structured, independent, and solution-oriented way of working with high quality and service standards
• Confident handling of digital claims management systems and process applications, such as claims portals and MS Office applications
• Class B driver's license and willingness to work in the branch or regional environment