Specialist Central Complaints Management

Korian is looking for a specialist for Central Complaints Management to start as soon as possible. You will handle complainants' concerns competently and help develop the complaint and risk management. The job is permanent, part-time with 30 hours, and you work from home anywhere in Germany.

• Central contact person for complainants, facilities and specialist departments; handle incoming concerns by phone, email and post in a professional, empathetic and solution-oriented way
• In complex and sensitive complaint cases, advise and support facilities, coordinate handling on time and in the right form, and develop and implement lasting solutions
• Analyse complaint and risk data, identify trends and room for improvement, and create meaningful reports as a basis for decisions by management, executives and the board
• Further develop evaluation and control tools, derive concrete recommendations and continuously develop the complaint and risk management
• Support the organisational and content preparation of trainings, seminars and Welcome Days together with the Korian Academy and contribute to cross-department and Europe-wide projects

• A completed vocational qualification in care or business would be an advantage, or a comparable qualification through further training or varied work experience in a similar role
• Ideally first experience in complaint, quality or customer management and enjoyment in developing lasting solutions
• Strong service and customer orientation, communication skills and a confident approach to challenging situations
• Independent, structured and analytical way of working, keeping an overview even with complex questions
• Enjoyment in preparing content for target groups, helping shape workshops and training formats and presenting topics convincingly
• Openness to change, active involvement in improvement and innovation processes, organisational talent, flexibility and a solution-oriented way of working
• Negotiation-level German and English skills and very good MS Office skills