Service Engineer, Onsite Support

LBBW is seeking support for its IT Services & IT Operations department in Stuttgart. The role covers onsite support for IT and communications equipment at LBBW locations and data centres, installing and commissioning network components, investigating technical faults, and coordinating and documenting service visits.

• Plan and carry out onsite visits at LBBW locations and data centres, particularly for network, Wi-Fi, telephone, video conferencing and end-user device issues
• Help install and commission network components in data centres, including fitting equipment, cabling, patching and checking physical connections
• Analyse and resolve technical faults and replace hardware as needed
• Resolve network problems at the affected workstation or location, support users onsite and carry out tasks that cannot be done remotely
• Carry out onsite Wi-Fi analyses and site surveys, check coverage, signal quality and interference sources, and identify suitable measures
• Oversee and coordinate onsite provider visits with internal contacts and coordinate cooperation between external service providers and the onsite team
• Regularly check the condition and equipment of IT rooms and data centre areas, maintain documentation in NetBox, record issues, agree on measures and track their implementation
• Handle and document incidents and service requests in ServiceNow

• Completed vocational training in IT, electrical engineering or another IT-related field, or a comparable qualification
• Knowledge of networking and IT technology and a basic understanding of electrical engineering
• Experience installing, cabling or replacing network components in data centres or equipment rooms
• Ability to analyse and solve technical problems in a structured way and clearly document the work performed
• Clear communication and good teamwork with colleagues, internal contacts and external service providers
• A category B driving licence and willingness to undertake planned visits and visits as needed to other LBBW locations
• Willingness to carry out necessary work outside regular working hours when required, particularly in the evenings or at weekends
• Very good spoken and written German