Customer Advisor Sales, Services, Solutions & Repairs

Customer advisor in sales, services and repairs at MediaMarkt Erlangen Arcaden. You advise customers, sell products and services, and carry out repairs. Working hours 20-30 hours.

• Focus on customers and advice before, during and after the purchase - passionate, customer-oriented, competent
• Active, cross-category sales of our products, accessories and related services
• Inspiring our customers with our products and solutions
• Repair instead of throwing away: carrying out display, battery and small part repairs with original spare parts from many well-known manufacturers
• Competent advice and delivery of high-quality services in IT and entertainment (e.g. TV calibration, software installation)
• Contact person and support for our customers with technical questions
• Contact person for internal and external partners or product suppliers on all processes around repair and returns

• Successfully completed training in retail and/or professional experience in selling products and services
• Knowledge of and interest in consumer electronics products and trends (ideally smartphones and notebooks)
• Strong customer and service orientation
• Strong communication and implementation skills and a solution-oriented way of working
• Team player who enjoys shared success
• Willingness to support the team in the afternoons / evenings and on Saturdays