Intern Customer Services Market Management (Mandatory Internship)

In Mercedes-Benz's Global Customer Service & Parts (GCSP) division, responsible for worldwide customer service activities, including market and performance management for the USA and Canada. The company is looking for someone for a mandatory internship in market management.

• Support in managing the USA and Canada markets to reach defined after-sales goals through monitoring, forecasting and analysis of key figures
• Help create benchmark analyses with the markets and product management to identify growth potential in after-sales
• Prepare and provide information for top management on market developments and key figures
• Prepare and support decision-making and coordination formats
• Work on national and international operational and strategic projects
• Support organizing and running a monthly steering committee for strategic measures
• Promote information exchange between the markets and central functions on customer service topics, products and key figures
• Support in daily operations and cross-departmental tasks

• Studying business administration, industrial engineering, international management, data analytics or a comparable degree program
• Mandatory internship according to university regulations
• Confident German and English skills, spoken and written
• Confident use of MS Office
• First knowledge of the customer services business and/or the Mercedes-Benz sales organization is an advantage
• Affinity for numbers and interest in analyzing key figures and results
• Interest in digital technologies, data analysis and AI-supported ways of working
• Commitment
• Teamwork skills
• Analytical thinking and strategic approach
• Independent and structured way of working