Portfolio Manager – Customer Management & Marketing

Let's go new ways together! Because that's exactly what we do at R+V, one of Germany's largest insurers. Welcome to the Customers & Sales division. In sales, we put our private and corporate customers at the center. Our goal is to understand what moves our customers and to design suitable solutions for them. The central foundation of our success is our communicative employees – today and in the future.

• You are responsible for the overall management of the Customer Management & Marketing portfolio in the "Strategic Customer Centricity" initiative.
• You bundle topics, epics and measures into a clear portfolio aligned with the Next Level strategy and ensure consistent planning of time, scope and budget.
• You sharpen the story and target picture of the portfolio, translate strategic goals into initiatives, roadmaps and milestones and prepare decision-ready documents for committees.
• You coordinate portfolio and roadmap planning across ARTs, projects and line activities and work closely with Product Owners, IT, specialist departments, marketing, sales and other initiatives.
• You prioritize between customer benefit, feasibility and capacities – e.g. via portfolio Kanban, PI planning and roadmap reviews.
• You keep an eye on the omnichannel overall perspective (digital, sales, service, etc.), translate complex IT architectures understandably, recognize dependencies, risks and synergies early on and derive measures.
• You create transparency through regular reporting on status, progress, risks and forecasts, prepare target/actual comparisons and give well-founded recommendations for action.

• You have a university degree in business administration, mathematics, computer science or a comparable qualification.
• Several years of experience in a senior role in portfolio management or in program/project management, ideally at the interface of customer management/marketing and digital/IT transformation.
• Confident in agile structures (e.g. SAFe, ARTs, PI planning) and in classic project and line organizations.
• Understanding of omnichannel customer journeys, marketing and sales processes as well as digital touchpoints.
• Strong IT, data and system affinity; you understand architecture logics and dependencies confidently.
• You are experienced in planning, controlling and reporting (time, scope, budget) and in translating complex content into clear roadmaps and storylines.
• Moderation and communication strength: You connect stakeholders, create clarity and prioritize soundly.
• Entrepreneurial, customer-centric mindset as well as structured, independent working style and confident appearance at all hierarchical levels.