Trainee as Social Insurance Specialist

You accompany our customers by phone, in person, and in writing – from health prevention to support in all health-related situations, you provide orientation and real help. You are the key link between insured persons and SBK, interacting with doctors, hospitals, employers, and authorities. You examine benefit entitlements, calculate contributions, clarify insurance questions, and apply laws directly in practice. Through your empathy and competence, you inspire people about SBK and win new customers. You work independently from the start but are securely embedded in a strong team with the support of training mentors. You are empathetic, communicative, and have a genuine feel for dealing with people. You stay calm even in stressful moments. You find the healthcare system exciting and want to delve into legal and economic topics. You are open to new digital developments like AI. You contribute your own ideas, think along, and actively want to help us improve. Your basis: at least intermediate school leaving certificate, technical college entrance qualification, or Abitur, plus negotiation-level German skills. Career changers and university dropouts are also welcome.

Support insured persons by phone, in person, and in writing across all health-related situations. Act as key link between insured, SBK, doctors, hospitals, employers, authorities. Assess benefit claims, calculate contributions, clarify insurance questions, apply laws. Acquire new customers through empathy and competence. Work independently within team with mentor support. Contribute ideas and co-shape processes.

At least intermediate school leaving certificate (Mittlere Reife), technical college entrance qualification (Fachabitur), or Abitur. Negotiation-level German skills for daily consulting and documentation. Empathy, strong communication, resilience. Interest in health, business, and law. Openness to digital developments (AI). Initiative and desire to co-create. Career changers and university dropouts welcome.

Personal guidance from training mentors and "tandem trainees" as contact persons, comprehensive introductory seminar with trainees from across Germany. 38-hour week with flexible working hours. Training allowance: €1,303 in year 1, €1,365 in year 2, €1,444 in year 3. Above-average vacation entitlement of 30 days per year, special leave for exams, mobile work by arrangement. Learning time counts as working time, high takeover chances, numerous individual further training opportunities after training. Top health management with many offerings. Sustainability: promotion of climate-friendly mobility, e.g., Deutschland-Ticket as job ticket. Extensive additional and social benefits: collective agreement extras like holiday pay, employee discounts, company pension, own SBK laptop for training.