Clerk Sales Quality & Contract Service

Swiss Life is looking for a clerk (m/f/d) for sales quality and contract service at its Hannover head office. You are the first phone contact for customers and carry out quality assurance together with sales partners.

• Be the first phone contact for customers and communicate in a solution-oriented way
• Carry out quality assurance together with sales partners and partner companies and handle contract issues until fully resolved
• Process incoming emails independently and pass consulting requests on to the responsible sales partners
• Document and follow up open cases in a structured way

• Completed training as an insurance and finance clerk (m/f/d) or a comparable qualification
• Ideally first experience in customer consulting or sales
• Service-oriented manner and confident, friendly communication with customers
• Keep an overview and work in a structured, solution-oriented way even in challenging situations
• Very good German skills, spoken and written