Employee Software Support & IT System Analysis

TRUMPF is a family-run high-tech company with nearly 19,000 employees at 71 locations worldwide, looking for forward thinkers with unconventional ideas. The role covers software support and IT system analysis in demanding customer environments, mostly remote.

• Analyze complex technical relationships in customer environments and narrow down causes of network, permission, security and performance problems
• Work closely with development-related departments to find solutions
• Advise and support customers in using the software solutions
• Accompany customers and IT managers through checks and proposed solutions and follow up on agreed measures
• Document IT components and communication paths in the customer environment in a structured way
• In mostly remote assignments, support installations, updates and technical consulting, and take on on-site appointments when needed
• In longer-running performance analyses, coordinate collaboration with customer IT teams, document interim results and follow up on results

• Ideally a completed apprenticeship as an IT specialist, a computer science degree or a comparable qualification, plus professional experience in technical support, system administration or IT infrastructure
• Very good understanding of Windows operating systems, network infrastructure and SQL Server
• Analytical thinking
• Independent, structured and solution-oriented way of working
• Good English skills and willingness to support on site for complex customer assignments