Apprenticeship as a Dispatcher / Mobility and Transport Services Specialist, 2027

You will learn about railway operations and the key role of a dispatcher. You will gain knowledge of travel services, service and safety offerings, route networks and transport contracts, and learn how to take suitable action during operational disruptions.

Learn about railway operations and the dispatcher’s role; understand travel services, service and safety offerings, route networks, transport contracts and contractual penalties; gain basic knowledge of customer advice, customer service, marketing and project management; handle operational disruptions and initiate countermeasures; minimize the effects of disruptions and help customers reach their destination safely and as punctually as possible.

School completed successfully or soon to be completed; school-leaving qualification recognized in Germany; German at least at B2 level; calm and able to keep an overview in difficult situations; willing to take responsibility and make decisions; willing to work shifts, weekends and public holidays.

Mobile device for learning and private use; 16 free journeys within Germany per year and further travel discounts such as the DB Job-Ticket; affordable options to take family and friends along; housing-cost subsidy of up to €400 per month when moving under the stated conditions.