Branch Manager

Join a team where your leadership makes a difference — and your voice is valued. At dormakaba, we believe in creating spaces where everyone can thrive. We are looking for a confident, people-focused Branch Manager to lead our Trade Counter team in our Bridgenorth Office. Whether you're already in a leadership role or ready to take the next step, we’ll support your growth with training, mentorship, and a collaborative environment. Already a successful branch, we are looking for someone with the confidence to support the team to get them to the next level.

• Lead and inspire a small, dedicated team at our busy trade counter.
• Ensure smooth day-to-day operations, from customer service to inventory management.
• Build strong relationships with customers, suppliers, and internal teams.
• Drive performance and continuous improvement, with a focus on service excellence.
• Champion a safe, inclusive, and respectful workplace.

• A natural leader with strong communication and organisational skills.
• Experience in trade counter, retail, or customer-facing environments.
• Comfortable using IT systems (ERP, CRM, etc.) — training provided.
• A proactive mindset and a passion for delivering great service.
• Someone who values teamwork, integrity, personal development and who is committed to a "hands on" role.
• Preference will be given to those who have previously worked in a Trade Counter Environment with a proven track record in people management