Office Management Assistant
Kaufmann/frau für Büromanagement
Program Code: SRT-BMG-01
Become a Kaufmann/frau für Büromanagement, Germany's versatile office management assistant in the sales and retail sector. This 3-year dual Ausbildung program equips you with essential skills to manage office operations efficiently. Trainees handle administrative tasks like organizing correspondence, managing records, preparing offers and invoices, and supporting sales teams. You'll master digital tools such as MS Office, ERP systems, and customer relationship software, while learning accounting basics, HR administration, and event coordination. Daily work involves coordinating projects, communicating with clients, and ensuring smooth office workflows. The dual system combines vocational school with practical office work. Graduates can pursue office administration roles, with further experience and training for management responsibilities. The program combines administration, commerce and IT skills for office work.
Duration
3 years
Stipend
€1,000-1,300
Theory
30%
Practical
70%
Program Description
The Kaufmann/frau für Büromanagement (Office Management Assistant) is a vocational training program covering office administration in sales, retail, industry, trade and public services. This 3-year vocational training follows the dual system: practical on-the-job training at a company and theoretical instruction at a Berufsschule (vocational school). Confirm training pay and any scheduled changes in your contract. Typical daily activities include organizing office communications (emails, calls, mail), maintaining digital filing systems, preparing quotes, orders, and invoices, supporting sales by managing customer data, handling basic accounting (bookkeeping, payroll), coordinating meetings and events, and using software like SAP, DATEV, or Microsoft 365. You'll also assist in HR tasks such as applicant management and travel planning, ensuring compliance with data protection laws like DSGVO. Key competencies developed: commercial expertise (sales processes, logistics), IT proficiency (office software, databases), organizational skills (project management, time management), communication (customer service, team coordination), and business English. The program structure includes mandatory qualifications in office management, commerce, and economics, plus electives like foreign languages or digitalization. Career settings include sales, retail, industry, trade and public services. Advance to roles like office manager, sales coordinator, or executive assistant; further qualifications lead to Fachwirt or degree programs. International applicants should check the office employer's language and entry requirements. Application tips: Check employers' training vacancies, practise German for office communication and describe your organisational skills. The dual system combines practical office experience with classroom learning.
Skills You'll Gain
technical Skills
- Office Software ProficiencyAdvanced
Expert use of MS Office, ERP systems (SAP), CRM tools for data management and reporting.
- Accounting BasicsIntermediate
Bookkeeping, invoicing, payroll using DATEV; understanding commercial law.
- Sales SupportIntermediate
Preparing offers, order processing, market analysis basics.
administrative Skills
- Document ManagementAdvanced
Organizing digital/physical files, archiving per DSGVO standards.
- Customer CorrespondenceAdvanced
Drafting emails, letters, handling inquiries in German/English.
- HR AdministrationIntermediate
Applicant tracking, vacation planning, compliance reporting.
soft Skills
- Project CoordinationIntermediate
Planning meetings, events; time management with tools like Outlook.
- Team CommunicationAdvanced
Collaborating with departments; conflict resolution in multicultural teams.
- Problem-SolvingAdvanced
Handling disruptions in workflows efficiently.
Training Structure
Theoretical Training (30%)
The theoretical portion of your training takes place at vocational schools (Berufsschulen) where you'll learn the fundamental concepts, theories, and knowledge needed for your profession.
Practical Training (70%)
The practical component takes place at your training company, where you'll apply what you've learned in real work situations under the guidance of experienced professionals.
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