Retail Sales Specialist
Kaufmann/frau im Einzelhandel
Customer service, sales and retail business operations
Duration
3 years
Stipend
€900-1,100
Theory
40%
Practical
60%
Program Description
This program covers all aspects of retail operations. Trainees learn customer service, sales techniques, merchandise presentation, inventory management, and basic retail business operations. The curriculum includes cashier operations, product knowledge, and retail marketing basics.
Skills You'll Gain
Sales Skills
- Customer ServiceAdvanced
Excellence in customer interaction
- Sales TechniquesAdvanced
Consultative selling approach
Merchandising Skills
- Product PresentationIntermediate
Visual merchandising skills
Training Structure
Theoretical Training (40%)
The theoretical portion of your training takes place at vocational schools (Berufsschulen) where you'll learn the fundamental concepts, theories, and knowledge needed for your profession.
Practical Training (60%)
The practical component takes place at your training company, where you'll apply what you've learned in real work situations under the guidance of experienced professionals.
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