Administrative Assistant

An administrative role at DEKRA in Lüdenscheid covering customer reception, scheduling and organisational support. The initial contract lasts 12 months, with the aim of offering continued employment.

• Welcome customers warmly and create a pleasant, professional first impression at reception
• Schedule experts for office and field assignments and reliably arrange cover
• Handle complaints about invoices promptly and with a focus on customers
• Manage the switchboard and answer general customer questions knowledgeably and helpfully
• Arrange and reliably coordinate repairs and cleaning work
• Monitor the online appointment calendar and keep scheduling running smoothly
• Manage materials and ensure supplies are reliable and meet demand
• Ensure and regularly check that DEKRA standards are followed in customer areas
• Support the team with a range of administrative duties and day-to-day organisational tasks

• Vocational training in business administration or a comparable qualification
• Several years of experience in a similar role is desirable
• Confident use of MS Office; working knowledge of SAP is desirable
• An independent approach to work, strong organisational skills, teamwork skills and a high level of trustworthiness and loyalty